14.4 Voicemails tab

The Voicemails tab ("List of all voicemails") lists every voicemail message for the chosen dates, with Name, Date/Time and Duration (Min). The Action buttons play or download the message, and Transcript shows the message as text.

Figure 14.5 The Voicemails tab

Important

Do not delete a greeting or music track that is still in use by an IVR menu or as hold music. Check the IVR menus first.

tip

Use WAV files and give them clear names such as main_menu_en.wav, so other administrators know what each file is for.