11.4 Call Recording Summary and transcript
Click View Details in the Summary column to open the Call Recording Summary for a recorded call.
| Part | What it shows |
|---|---|
| Keywords | The main words and topics detected in the call. |
| Summary | A short, automatically written summary of the conversation. |
| Audio player | The recording as a waveform, with elapsed and total time, skip back, play/pause and skip forward buttons. |
| Transcript | The conversation as text, split by speaker (Speaker 0, Speaker 1) with the time each line was said. |
| Search | Finds words in the transcript. |
| Download | Saves the transcript. |
| X (top right) | Closes the summary. |
note
Summaries and transcripts are produced automatically and may contain mistakes, especially on poor-quality lines. Check the recording before relying on them. Opening a summary is recorded in the Activity Log.