16.5 Frequently asked questions

What is the difference between Tenant > Users and PBX Manager > Users?

Tenant > Users manage the account: name, sign-in name, password, role and the link to the extension. PBX Manager > Users manages the phone side: extensions, numbers, desk phones and calling features.

What is the difference between an extension and a phone number?

An extension (for example 1010) is an internal number colleagues dial. A phone number or DID (for example +442045718007) is an outside number that customers dial. Both can ring the same user.

Do changes take effect straight away?

Yes. As soon as you click Save, new calls follow the new settings. Calls already in progress are not affected.

Can I undo a change?

There is no undo button. Use the Activity Log to see what was changed and set it back by hand. Deleted users, recordings and voicemails cannot be restored.

Can more than one person be an administrator?

Yes. Give the admin role to each person who needs it (4.3). We recommend at least two administrators so that someone is always available.

Why does a feature code not work in the app?

Transfer codes (*1 and *2) work only on desk phones. In the H2H app, use the Transfer button instead (6.3).