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16.3 Set up a main number with a menu and office hours

  1. Create the teams that will answer calls: PBX Manager > Groups > + Add New Group, for example Sales and Support (8.4).
  2. Create the greeting and menu: PBX Manager > IVR > + Add New IVR. Use Text To Speech for the greeting and add key options, for example 1 to Sales and 2 to Support (9.2, 9.6). Set Fall Back to reception or a general group (9.5).
  3. Create an out-of-hours voicemail box or choose an existing one (chapter 13).
  4. Create the schedule: PBX Manager > Office Hours > + Add New Office Hours. Set opening times, lunch and holidays (10.1, 10.2).
  5. On Incoming Call Handling, route Open Hours to the IVR and Closed Hours, After Hours and Holiday Hours to the voicemail box (10.3).
  6. Point the main number at the schedule: PBX Manager > Number, Assign to > Office Hours (15.1).
  7. Test by calling the number during and outside opening hours.