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16.2 When an employee leaves

  1. Disable the account so they can no longer sign in: Tenant > Users > Disable (4.5).
  2. Move their direct number to a colleague, group or voicemail: PBX Manager > Number (15.1).
  3. Remove them from groups (8.2) and from any IVR options that route to them (9.1).
  4. Unassign their extension so it can be reused: PBX Manager > SIP Accounts (12.2).
  5. Download any recordings or voicemails you must keep (11.3), then delete the account if your policy requires it.