6.2 General tab: call settings

The General tab (Figure 6.1) holds the call settings that apply to the whole workspace.

Setting	What it does	How to change it
Call recording	When on, calls on this line are recorded. Recordings appear in Call Logs and the Audio Library.	Click the toggle.
Company directory	Exports every name and extension in the workspace.	Click Download CSV and open the file in Excel or another spreadsheet.
Caller ID	The company number shown to the people you call, when a user has no caller ID of their own.	Choose a number from the list, or None. The list shows None followed by every workspace number (eight in the test workspace).
Hold music	The audio a caller hears while on hold.	Choose None or a track from the list (tracks come from Audio Library > Music, for example thecradleofyoursoul157001). Click Upload to open your computer's file chooser and add a new track.

Click Save Changes to apply, or Cancel to discard.

note

Configuring the tenant's default caller ID is required to enable outbound calling for users who do not have their own caller ID configured.