6.3 Feature Codes tab
Feature codes are short star codes that users dial from a phone to reach voicemail or use desk-phone features.
| Group | Feature | Code |
|---|---|---|
| Voicemail | Check voicemail from any extension (you are asked for the mailbox number and PIN) | *97 |
| Voicemail | Check voicemail of the dialling extension (your own mailbox) | *98 |
| Call transfer | Blind transfer | *1 |
| Call transfer | Attended transfer | *2 |
| Call parking | Retrieve a parked call (shown greyed: fixed code) | *4 |
| Hot desk | Log in to Hot Desk | *11 |
| Hot desk | Log out of Hot Desk | *12 |
| Hot desk | Toggle the Hot Desk service | *13 |
To change a code, click in its box and type the new code (up to 4 characters), then click Save Changes. The call-park code *4 is greyed out and cannot be changed. Scroll down the tab to see the Hot desk codes (Figure 6.4).
note
Transfer codes work on desk phones only, not in the H2H softphone or mobile app (those have their own Transfer button).