8.5 Disabling or removing a group

Select the group and open the Actions menu at the top right of its tabs. Switch Enable off to disable the group without deleting it, or click Remove group (in red) to delete it. The Enable switch takes effect as soon as you click it.

Figure 8.6 The group Actions menu

Important

Before you remove a group, make sure no phone number, IVR option or office-hours route still points to it, or those calls will fail.