9.1 Overview tab: greeting and key options

Field	What it does
IVR Name	The menu's name, for example the HR team.
Select Audio File	The greeting callers hear. Choose a file from the Audio Library, or create one with the buttons below.
Choose File	Upload an audio file (for example a WAV recording) from your computer.
Text To Speech	Generates the greeting from text you type (section 9.2).
Record using mic	Record the greeting with your computer's microphone (section 9.3).
Audio preview	Play the selected greeting so you can check it.
Select Number	The key the caller presses: 0 to 9 or *.
Route	Where that key sends the caller (see the table below).
Bin icon	Removes that key option.
+ Add	Adds another key option.

A key can route the caller to any of the following destinations, grouped in the Route list:

Route category	Sends the caller to
USERS	A person (their phones ring).
GROUPS	A ring group (chapter 8).
IVRS	Another IVR menu, to build sub-menus.
VOICEMAIL	A voicemail box, to leave a message.
OFFICE HOURS	An office-hours schedule, so the call is handled according to the time of day (chapter 10).

Disabled items are still listed, marked (Disabled); always choose an enabled destination. Click Save to apply your changes, or Cancel to discard them.