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9.2 Creating a greeting with Text To Speech

  1. On the IVR Overview tab, click Text To Speech.
  2. Type the greeting in Speech Text (up to 1,200 characters), for example "Thank you for calling Hello Testers. Press 1 for Sales, press 2 for Support."
  3. Enter an Audio File Name, for example main_menu_greeting(Space not allowed).
  4. Click Generate Audio. The new file is saved in the Audio Library and selected as the greeting.
Figure 9.2 Generating a greeting with Text To Speech

The counter at the top right of Speech Text (for example 0/1200) shows how many characters you have used. Click Cancel to close without creating a file.

tip

Write greetings the way people speak. Say the option before the key ("For Sales, press 1") and keep the menu to four or five options.