10.4 Creating, disabling and removing a schedule

1. Click + Add New Office Hours above the list. A new schedule opens on the Office Hours Strategy tab.
2. Enter a Name, for example Regular Business Hours.
3. Leave 24 hours Open Office ticked (the default), or tick Custom Office Hours and set the days and times.
4. Click Save, then complete the Office Holidays and Incoming Call Handling tabs. Click Cancel to discard the new schedule.

Figure 10.6 A new office hours schedule

Use the Actions menu at the top right to disable a schedule (switch Enable off; this takes effect straight away) or to Remove it.