3.3 During a call

When the call connects, the panel shows Ongoing Call... with a call timer, the person you are talking to and a row of call controls.

Figure 3.5 The call controls during a call

Control	What it does
Mute / Unmute	Turn your microphone off or back on. While muted, the panel shows Muted and the other person cannot hear you.
Hold / Unhold	Puts the caller on hold and plays hold music to them. The panel shows On Hold. Click Unhold to resume the call.
Transfer	Pass the call to someone else, either directly or after speaking to them first (section 3.5).
Keypad	Open the keypad so you can enter digits during the call, for example to answer an automated menu.
Add Call	Place a second call while the first one waits on hold (section 3.6).
Red button	Ends the call.
Minimise (arrows at the top right)	Shrinks the call panel to a small bar so you can keep working (section 3.4).

Mute and unmute

Click Mute. The button changes to Unmute and the panel shows Muted. Click Unmute to talk again.

Figure 3.6 A muted call

Hold and unhold

1. Click Hold. The caller hears hold music and the panel shows On Hold.
2. Click Unhold to return to the conversation. The call timer keeps running the whole time.

Figure 3.7 A call on hold, with the Unhold button

Using the keypad during a call

Click Keypad to show the number buttons, for example to choose an option in a company's phone menu. Click the keypad icon at the bottom left to hide it again. The red button still ends the call.

Figure 3.8 The in-call keypad