Skip to main content

3.1 Making a call

  1. Click Phone in the left navigation. The dialer opens.
  2. Type an extension (for example 1031) or a full phone number in Enter Number, or click the keypad buttons. As you type, matching colleagues appear under the box. Click one to fill in their number.
  3. Click Call. The panel changes to Outgoing Call and shows Calling.. while the call is being connected, then Ongoing Call... with a call timer.
Figure 3.1 The H2H dialer
Figure 3.2 Matching contacts are suggested as you type
Figure 3.3 An outgoing call while it rings
tip

Click the backspace icon in the number field to delete the last digit. Hold 0 to enter + for international numbers. Drag the panel by the dotted handle at the top to move it out of the way, or click X to close it.

You can also call someone without opening the dialer: click the phone icon at the top of their chat and choose PBX call (section 5.2), or click the phone icon next to their name in Calls > Contacts (section 4.3).